CHRISTMAS DELIVERY

Please order by the below dates to guarantee Christmas delivery. We endeavour to deliver any orders placed after these dates in time for Christmas, however cannot guarantee. We recommend you place your Christmas orders as early as possible.

 

2015 Guaranteed Christmas Order Deadlines
Mainland UK Standard Delivery (£2.99) Order before 5.00pm on Monday 21st December 2015*
International Overseas Delivery (£10.00) Order before mid-day on Wednesday, 16th December 2015**
BFPO Free Delivery Order before mid-day on Wednesday, 16th December 2015***

* As we rely on a third party courier, along with the possibility of experiencing adverse weather conditions, we cannot accept responsibility for delivery delays caused by unforeseen circumstances.
** International delivery is only available to the countries listed in the Delivery T&Cs.
*** BFPO - We aim to have your parcel into RAF Northolt within 10 working days.

 

Despatch between Christmas Day and New Years Day
- As Christmas is a busy period, deliveries may take slightly longer than usual.
- Please note a ‘working day’ is Monday to Friday inclusive, excluding Bank Holidays

 

CHRISTMAS RETURNS & REFUNDS

For orders placed from 1st December 2015, you have until 16th January 2016 to return unwanted items to our Distribution Centre.

 

 

CUSTOMER SERVICES

If you have any other queries please feel free to contact a member of our Customer Services Team.

- During our busy and peak times it may take slightly longer than usual to answer your call, however we will endeavour to answer as quickly as possible.
- Please have your Order Number available for reference, if applicable, when you call.

GUEST SERVICES OPENING HOURS 2015
Day Date Opening Hours
Sunday 13 December 11.00am to 5.00pm
Monday 14 December 9.00am to 5.30pm
Tuesday 15 December 9.00am to 5.30pm
Wednesday 16 December 9.00am to 5.30pm
Thursday 17 December 9.00am to 7.00pm
Friday 18 December 9.00am to 7.00pm
Saturday 19 December 9.00am to 5.30pm
Sunday 20 December 11.00am to 5.00pm
Monday 21 December 9.00am to 7.00pm
Tuesday 22 December 9.00am to 7.00pm
Wednesday 23 December 9.00am to 7.00pm
Thursday 24 December 9.00am to 3.00pm
Friday 25 December CLOSED
Saturday 26 December 9.00am to 5.30pm
Sunday 27 December 11.00am to 5.00pm
Monday 28 December 9.00am to 7.00pm
Tuesday 29 December 9.00am to 7.00pm
Wednesday 30 December 9.00am to 7.00pm
Thursday 31 December 9.00am to 3.00pm
Friday 1 January CLOSED
Saturday 2 January 9.00am to 5.30pm
Sunday 3 January 11.00am to 5.00pm
Monday 4 January 9.00am to 5.30pm
Tuesday 5 January 9.00am to 5.30pm
Wednesday 6 January 9.00am to 7.00pm
Thursday 7 January 9.00am to 7.00pm
Friday 8 January 9.00am to 7.00pm
Saturday 9 January 9.00am to 5.30pm

 

Customer Services usual opening times:
- Monday to Saturday: 9.00am to 5.30pm
- Sunday: 11.00am to 5.00pm

Telephone number: 0344 770 5838
Email: orders@jacquesvertgroup.com